UAT Test Manager
Minimum Years of Experience: 10+ years
· Strong understanding of UAT methodologies, business process
validation, and acceptance criteria.
· Proficient in test case design, traceability to business
requirements, and defect lifecycle management.
· Excellent stakeholder management and communication—able to align
business, product, and engineering.
· Ability to plan and run structured UAT cycles under tight
timelines, with clear status reporting.
· Proven experience with Azure DevOps Work Items and Boards
· Familiarity with test automation strategies for CX and
performance/volume testing for calls.
· Experience with contact center platforms (Contact Centre (CCaaS)
and Copilot Service Workspace (CSW)) and telephony concepts (IVR)
Nice to Have Skills:
· Prior experience in insurance domain is a plus.