UAT Test Manager
Must Have Skills: · Strong understanding
of UAT methodologies, business process validation, and acceptance criteria. · Proficient in test
case design, traceability to business requirements, and defect lifecycle
management. · Excellent stakeholder
management and communication—able to align business, product, and
engineering. · Ability to plan and
run structured UAT cycles under tight timelines, with clear status reporting. · Proven experience with
Azure DevOps Work Items and Boards · Familiarity with test
automation strategies for CX and performance/volume testing for calls. · Experience with
contact center platforms (Contact Centre (CCaaS) and Copilot Service
Workspace (CSW)) and telephony concepts (IVR) |
Nice to Have Skills:
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