Urgent Opening For IT Support Engineer L2 - Bengaluru
Posted Updated
Summary
On-site L2 IT Support Engineer in Bengaluru (K R Puram) acting as the location's IT SPOC: administering Active Directory and Office 365, providing desktop/end-user and VIP support, and troubleshooting LAN/WAN/firewall issues. Requires 3+ years in IT support/operations.
Greetings!!
Role: IT Support Engineer L2
Location: Bangalore, K R Puram
Exp: 3+ years
Key Responsibilities:
- Manage and administer Active Directory (AD), including user accounts, access, and permissions.
- Manage Office 365 tenant and provide support for Microsoft 365 applications.
- Provide desktop and end-user support for hardware and application-related issues.
- Troubleshoot and support LAN, WAN, and Firewall-related issues.
- Provide dedicated VIP user support with a strong focus on service quality.
- Handle technical issues and provide timely resolution to users.
- Coordinate with users and internal/ external teams for issue resolution.
- Act as the IT SPOC for the Bangalore location and manage day-to-day IT operations.
- Maintain good customer relationships and ensure a positive user experience.
Required Skills:
- 3+ years of experience in IT Support / IT Operations.
- Good knowledge of Active Directory and Office 365.
- Strong experience in Desktop Hardware and Application Support.
- Good understanding of LAN, WAN, and Firewall.
- Experience in VIP User Support.
- Strong technical troubleshooting and customer handling skills.
- Good communication and interpersonal skills.
- Ability to independently manage IT operations as the location IT SPOC.
If interested, pls share your resume at ritu.pathak@teamcomputers.com