Veterinary Client Service Representative
Summary
Veterinary Client Service Representative providing front-desk support at a pet care hospital—greeting clients, scheduling appointments, processing payments, and maintaining medical records. Uses practice management software and works Saturdays on a rotating schedule. No veterinary experience required, but strong customer service skills are essential.
At Gold Coast Center for Veterinary Care, we're committed to providing exceptional veterinary medicine alongside compassionate, personalized client care. Our team works collaboratively to create a welcoming environment where pets receive outstanding medical attention and clients feel supported every step of the way.
We're looking for a friendly, proficient, detail-oriented Veterinary Client Service Representative to join our Client Service team. Whether you're an experienced veterinary receptionist or someone with a passion for customer service and a willingness to learn, we'd love to meet you. Veterinary experience is preferred but not required.
If you're someone who enjoys staying organized, thrives in a fast-paced environment, can multitask with ease, and always brings a positive attitude to work, this may be the perfect opportunity for you.
What You'll Do
As one of the first people our clients interact with, you'll play a vital role in creating an exceptional experience for every pet and their family.
- Welcome clients and patients with warmth, professionalism, and compassion
- Answer incoming phone calls and schedule appointments efficiently
- Obtain and accurately document patient histories
- Process invoices and payments
- Verify vaccination status and required testing
- Communicate patient arrivals and treatment needs with doctors and technical staff
- Prepare prescriptions, diets, and over-the-counter products as directed by a veterinarian
- Maintain accurate medical records and client information
- Support the daily flow of the hospital to ensure an outstanding client experience
- Collaborate with teammates to provide exceptional customer service
This job description is not intended to be an exhaustive list of responsibilities. Duties may change based on hospital needs.
- Veterinary reception experience preferred, but not required
- Excellent customer service and communication skills
- Friendly, professional, and compassionate demeanor
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize in a busy hospital environment
- Positive attitude and willingness to work as part of a team
- Comfortable learning new technology and hospital software
- High school diploma or equivalent
- Saturday availability required as part of a rotating schedule
- Ability to lift up to 30–50 pounds
- Comprehensive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs.
- Competitive Compensation – Earn $18–22/hour, based on experience.
- Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being.
- Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding.
- Generous Paid Time Off – Recharge with paid vacation and personal days.
- 401(k) with Company Match – Invest in your future with our retirement savings plan.
This version feels more like a traditional CSR posting while still emphasizing the qualities Gold Coast is looking for without implying any supervisory responsibilities.