Vice President - Sales & Operations

JOB DESCRIPTION:

Vice President - Sales and Operations

Insurance

REPORTS TO:

Chief Executive Officer (CEO) or Chief Delivery Officer

ROLE OVERVIEW:

The Vice President - Sales and Operations in the insurance industry bridges revenue generation with back-office operations and policy lifecycle execution. The role ensures that ambitious sales targets are supported by robust underwriting, claims management and regulatory compliance, while maintaining a high standard of post-sale customer satisfaction.

The primary objective is to drive profitable top-line revenue growth while ensuring seamless operational delivery, regulatory compliance, efficient policy servicing and a positive customer experience throughout the policy lifecycle.

KEY RESPONSIBILITIES:

Strategy and Targets:

- Design and execute multi-channel sales strategies across broker networks, direct and digital channels, and corporate partnerships to achieve annual Gross Written Premium (GWP) and revenue goals.

Team Building:

- Hire, coach and manage high-performing regional and product sales leads, fostering a performance-driven culture and clear accountability.

Key Accounts:

- Lead high-stakes negotiations and relationship management for enterprise, group and surplus lines insurance clients.

OPERATIONS AND EXECUTION:

Policy Lifecycle Management:

- Oversee the transition from sale through underwriting, policy issuance, renewals and endorsement workflows, ensuring continuity and service quality.

Process Optimization:

- Identify and eliminate bottlenecks between sales pipelines and back-office operations to reduce turnaround times (TAT) for policy issuance and claims handling.

Regulatory Compliance:

- Ensure sales pitches, documentation and operational workflows comply with applicable regional insurance regulations, including IRDAI requirements in India and relevant local statutory frameworks in other jurisdictions.

Cross-Functional Leadership:

- Serve as the primary liaison across Sales, Underwriting, Claims, Risk Management and IT/CRM teams to align commercial objectives with operational capability and control requirements.

REQUIRED QUALIFICATIONS AND SKILLS:

Education:

- A Bachelor's degree is mandatory. A degree in Finance or Insurance Management is preferred; a Master's degree or MBA is an added advantage.

Experience:

- 15+ years of experience in the insurance sector, with a proven track record across commercial or retail sales leadership and operational or process management.

Industry Knowledge:

- Deep familiarity with insurance products, including Life, Health or Property & Casualty (P&C)/Surplus Lines, along with risk assessment and applicable regulatory compliance.

Technical Acumen:

- Proficiency in CRM platforms such as Salesforce and familiarity with automated workflow platforms and insurtech tools.

Core Competencies:

- Strong financial literacy, excellent negotiation skills, sound judgement, calm crisis-management capability and effective cross-functional leadership.