Leads day-to-day quality assurance for Confie's internal insurance business lines (customer service, collections, claims, etc.) in Tijuana, overseeing evaluations, risk-based statistical sampling, calibration sessions, and coaching of QA analysts. Drives continuous improvement using Lean/Kaizen/PDCA, RCA, Pareto and control charts, and QA dashboards in tools like Tableau and Calabrio.
Sign in to see your match