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You will own the technical architecture of IT Tooling automations, driving design decisions on system structure, integration patterns, and tooling across n8n, Airflow, Temporal, and Jira. You'll establish…
You'll join the CX Intelligence Engineering team to design and scale agentic systems that automate complex customer support workflows. You'll connect LLMs with internal APIs and tools to deliver fast, accurate,…
You'll own program delivery for Agent Cockpit, the primary internal platform Coinbase's compliance agents and investigators use to review cases, communicate with customers, access account and transaction data,…
You will be a technical anchor for the Customer Administration Engineering team, driving architectural decisions, mentoring engineers, and leading the delivery of high-impact, cross-cutting platform capabilities. You…
YOU will build and operate the LLM and agent infrastructure that powers production systems. You will contribute to scaling AI capabilities by designing and delivering core platforms such as the LLM gateway AI Hub and…
You will build the platforms and services that power customer experience workflows for support agents. You will own full stack development of high impact internal applications, shipping features that drive agent…
You will build and extend platforms that power customer service and compliance operations. You will develop full stack services and integrations that enable agents to resolve customer issues and manage workflows at…
You will translate knowledge strategy into technical execution and lead cross functional programs that connect knowledge operations, customer experience, and technical delivery to scale support without linear headcount…
You will design, build, and maintain backend systems and infrastructure powering stablecoin based money movement including pay ins payouts deposits and withdrawals. You will own key projects end to end as the Directly…
You will own the product strategy and end to end delivery for chat and voice based customer support surfaces including proactive signals. You will drive automation rate improvements, reduce contact volume and resolve…
You will own product strategy and execution for CX and AI tooling that sits at the intersection of internal operations and the external customer experience building an AI forward platform that leverages automation…
In this role you will own the multi year technical strategy and architecture for the Payments platform define the roadmap for scaling integrations routing and funds flow systems across global markets You will build and…
You're responsible for shaping and delivering the identity backend that powers user accounts. You will architect APIs, data models, and platform services enabling secure, scalable multi entity account and identity…
You will own the multi year product vision and strategy for Payment Core including core payment processing, payment method integrations (ACH, cards, bank transfers), multi partner infrastructure, and payment lifecycle…
You will build end-to-end full-stack features across React/TypeScript frontends and Go backend services for Help Center, chat, and agent-facing workflows. You will partner with Product, Design, CX Ops, and peer…
You will be the technical anchor for the CAE team, driving architecture and delivery of the Control Center platform, enabling safe and fast product integration. You will design MCP constructs, agentic guardrails, HITL…
You build and optimize risk detection and mitigation systems that protect users in real time at scale You collaborate with Data Science ML Risk Analysts Product and Compliance teams to implement proactive and reactive…
YOU will serve as the technical anchor for the risk engineering effort focused on real time detection and mitigation infrastructure at scale You will translate ambiguous requirements into scalable architectures…
You will own the architecture, technical strategy, and roadmap for Payment Rails. You will design APIs, orchestration layers, and integrations that consolidate fragmented payment flows into a cohesive multi-tenant…
You will architect and develop advanced Workato recipes, frameworks, and connectors to deliver scalable automation solutions. You will translate business requirements into reliable Workato workflows, integrate AI/LLM…
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