IntouchCX

MIS Analyst

Analytics Automation Data Analytics Data Modeling Service Desk +3 skills

About the Job The MIS Analyst is an integral role within Global Service Desk and is responsible for the design, development, implementation and support of mission-critical enterprise Business Intelligence (BI) reports,…

Corporate Recruiter

About the Job We are changing the way people think about customer care, and we need your help! We’re seeking a Corporate Recruiter to oversee the recruiting and hiring strategies for all areas of IntouchCX, ranging…

Candidate Experience

Training and Quality Assurance Lead

APACLead

About the Job The Training and Quality Assurance Lead will be responsible for overseeing training initiatives by providing support and supervision, and ensuring production objectives and performance standards are met…

Business Development

Payroll Assistant

About the Job We are looking for a meticulous and detail-oriented Payroll Assistant to join our team. The ideal candidate will assist in processing and managing payroll activities, ensuring accurate and timely employee…

Quality Assurance Manager

About the Job We are changing the way people think about customer service, and we need your help! We are seeking a Quality Assurance Manager to deliver extraordinary results for our clients. Working closely with…

Operations Manager (Overnight Shift)

North America

Canada

About the Job We’re searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus’s overall strategic direction. This role will execute…

Recruiter

About the Job The Recruiter position is responsible for conducting interviews for agent level roles, and making the best hiring decision in selecting the right candidates in order to reduce attrition. This position…

Senior Operations Manager, Trust & Risk

APACSenior

E-commerce Performance Management Strategic Planning Succession Planning

About the Job We are looking for a Senior Manager of Trust & Risk to provide strategic leadership and direction for a specific client based at our Philippines campus. This person will own operational performance…

Workforce Data Science Lead

APACLead

Analytics Anomaly Detection Automation BigQuery Cloud +15 skills

About the Job The WFM Data Science Lead drives the end-to-end data science strategy within Workforce Management, ensuring forecasting accuracy, raw volume data integrity, and scalable analytics solutions that enable…

Quality Assurance and Training Manager

About the Job We are seeking a Quality Assurance / Training Manager to deliver extraordinary results for our clients. Working closely with multiple departments, this role is responsible for identifying areas of…

Senior Workforce Manager

APACSenior

About the Job The Senior Workforce Manager is responsible to direct, manage, and supervise all activities and resources related to the Workforce department for a line of business. As Senior Workforce Manager, You Will……

Compliance Officer

About the Job A Compliance Officer’s responsibility is to assess the compliance performance of our client’s call center associates. The ideal candidate will monitor transactions and assess associates’ demeanor,…

Product Management Support Associate

APACContract

Android iOS Jira macOS PostgreSQL +3 skills

About the Job The Product Management Support Associate serves as a critical bridge between our technology solutions and end users. This role involves troubleshooting technical challenges, managing smooth product…

Director, Human Resources

About the Job IntouchCX, one of the world’s leading outsourcing companies, is seeking a Director of Human Resources (HR) This role is a key component of the Human Resources department and has a strong influence on the…

Employee Relations

Senior Full Stack Developer

APACSenior

Agile Angular Java JavaScript Test Automation +1 skills

About the Job We are looking for a Senior Full Stack Developer to play a key role in our client's design, development, and special projects. The selected candidate will be responsible for ensuring all software…

Operations Manager (French/English Bilingual)

About the Job We’re searching for an Operations Manager (French/English Bilingual) to direct and manage all operational activities for certain programs while contributing to the campus’s overall strategic direction.…

Workforce Manager

About the Job We are changing the way people think about customer care, and we need your help! We’re seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a…

Compliance Analyst

About the Job The Compliance Analyst plays a critical role evaluating, reviewing and mitigating risks and ensuring organizational practices are in-line with client contractual requirements, external regulations, as…

Gdpr