MCI Careers

Experienced Call Center Trainer

Design and deliver call-center training programs, create e-learning content, and coach agents on soft skills and systems for a BPO provider serving multiple industries.

Experienced Call Center Trainer

Open 81d APACContract

Design and deliver training programs for call-center agents, update training materials, and coach teams to meet performance goals in a BPO environment.

Contact Center Trainer

A Contact Center Trainer develops and delivers training programs for call center agents, ensuring they meet client expectations and deliver exceptional customer service. Core tasks include creating training materials, conducting onboarding and skill-based sessions (both in-person and virtual), and evaluating training effectiveness through performance metrics.

Cloud CRM E-commerce

Contact Center Trainer

Open 81d APACContract

Train new and existing contact-center agents on client-specific processes, soft skills, and systems using in-person and virtual sessions, and evaluate training effectiveness.

Call Center Training Instructor I

Deliver classroom-style onboarding and ongoing training for call-center agents, design curricula and materials, and coach new hires using adult-learning techniques.

Call Center Training Instructor

Deliver classroom-style onboarding and ongoing training for call-center agents, design curricula using adult-learning techniques, and coach new hires to improve performance.

Open 81d North AmericaContract

Staffing Account Executive

Account Executive Business Development Cloud Data Mining E-commerce +4 skills

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Open 81d North AmericaContract

Recruitment Process Outsourcing Account Executive

Account Executive Cloud Data Mining E-commerce Lead Generation +2 skills

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Pricing and Analysis Manager

Open 81d APACContract

Cloud E-commerce Power BI SQL Tableau

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Open 81d APACContractLead

Call Center Team Lead

Leads a team of 15–25 call center agents handling inbound customer service calls, coaching performance, and managing workflows using call center tools and KPIs.

100K – 120K PHP

Open 81d North AmericaContractLead

Call Center Team Lead

Lead a team of 15–25 call center agents handling inbound customer service calls, coaching performance, and managing schedules in a tech-enabled BPO environment.

Open 81d North AmericaContractJunior

Call Center Supervisor

Supervise a team of 15–25 call-center agents handling inbound customer service calls, coaching performance, and driving KPIs in a tech-enabled BPO environment.

Open 81d North AmericaContractJunior

Call Center Sales Supervisor

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Call Center Operations Manager

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Open 81d North AmericaContractJunior

Call Center Customer Service Supervisor

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Open 81d On-siteAPACContract

Call Center Customer Service Manager

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Call Center Customer Service Manager

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Talent Acquisition Specialist

Cloud E-commerce Networking

Recruit and onboard staff for a global BPO firm’s Sydney call center, handling sourcing, interviews, and HR admin with occasional travel to job fairs.

Contact Center Quality Assurance Manager