Point your AI agent at freehire and let it find you a job. A CLI and an MCP server over the whole job API — no browser.
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…
Oversee a high-volume customer experience and business process outsourcing site, managing teams, budgets, and client relationships to drive operational excellence and profitability.
Oversee a team of 15–25 call-center agents handling inbound customer service calls, coach performance, and drive productivity using standard office and call-center tools.
Oversee day-to-day call center operations, coach agents, and ensure service-level targets are met for clients across industries like healthcare, retail, and financial services.
Oversee a team of 15–25 inbound call-center agents, coaching performance and managing schedules to meet KPIs and client expectations in a fast-paced contact-center environment.
Supervise a team of 15–25 call-center agents handling inbound customer service, coaching performance, and managing KPIs in a tech-enabled BPO environment.
Oversee a team of contact center agents in a BPO environment, ensuring performance targets and customer service excellence while managing schedules and resolving escalations.
Leads a team of 15–25 call center agents handling inbound customer service calls, coaching performance, and managing workflows using call center tools and KPIs.
Lead a team of 15–25 call center agents handling inbound customer service calls, coaching performance, and managing schedules in a tech-enabled BPO environment.
Supervise a team of 15–25 call-center agents handling inbound customer service calls, coaching performance, and driving KPIs in a tech-enabled BPO environment.
We couldn't check your fit for this role — add a CV to your profile to see it next time.