First-line technical support for Northline's insurance policy application and renewal forms used by German brokers: takes tickets and calls, reproduces errors in a test environment, checks rejected applications against insurer rules, and logs confirmed faults in Jira for developers. Remote role based anywhere in Germany.
Remote (anywhere in Germany) first-level IT support for Northline Assembly's insurance software users. Day to day: handle phone/email/ticket requests, onboard users with laptops and Microsoft 365/Entra ID accounts, manage permissions, and escalate reproducible software faults to developers.
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