Limpiar y mantener las áreas comunes, oficinas y servicios, siguiendo el plan diario y el calendario de limpiezas a fondo. Limpiar y pulir mobiliario, espejos y cristales; quitar el polvo de lámparas, techos, paredes y…
Limpiar y preparar las habitaciones según los estándares: cambio de ropa de cama, baños, superficies y reposición de amenidades. Consultar el informe de ocupación con el Supervisor de Pisos para priorizar llegadas y…
Distribuir el trabajo del equipo en función de las llegadas y la ocupación, y supervisar e inspeccionar habitaciones, pasillos y áreas de servicio. Formar y orientar a los nuevos colaboradores y demostrar cómo se…
Review the guest’s profile and history prior to arrival, and inform the relevant departments of their preferences. Prepare the room and welcome amenities according to the guest’s preferences; welcome the guest with a…
Lead and motivate the Night Reception team, assigning duties and ensuring service standards are consistently met. Oversee the overnight operation, including late arrivals, early departures, the end-of-day process, and…
Welcome guests and handle check-in and check-out efficiently and warmly, addressing them by name whenever possible. Manage billing and payments, ensuring all charges are accurate and minimizing guest disputes at…
Duties and Responsibilities Keep abreast of industry trends, mixology techniques, premium spirits, wines, cocktails and beverage innovations to continuously enhance the guest experience. Focus on the rejuvenation of…
Duties and Responsibilities Have a thorough knowledge of all facilities and services offered by the resort including type of rooms available as well as their location and layout. Support the Director of Rooms and focus…
Duties and Responsibilities Acts as a mentor for rest of Experiences hosts and manages by supervising, guiding and motivating them. Assists in planning and managing with the Director of Sustainability, the successful…
Duties and Responsibilities Supervise and direct Reservations hosts in their day-to-day responsibilities. Ensure Reservations hosts’ checklist is completed daily and other assigned tasks. Assign Reservations hosts to…