1st Line IT Support Engineer
Posted Updated
Summary
Entry-level first-line IT support role in Wimborne: answering customer IT enquiries by phone and email, troubleshooting Windows PCs and Microsoft 365 issues, and escalating or resolving helpdesk tickets. Aimed at IT graduates, apprentices, or people with around a year of support experience.
Salary: £26,000 - 28,000 per year Requirements: IT graduate, apprentice completing training, or approximately one year of experience in a support environment Genuine interest in IT and technology Practical knowledge of Windows PCs and Microsoft 365 Good communication and customer service skills Logical approach to problem-solving Willingness to learn and develop Previous helpdesk experience is beneficial but not essential Responsibilities: Respond to customer IT enquiries by telephone, email, a…