1st Line IT Support
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Summary
First-line IT support role at an IT managed services organisation in Old Shotton, Peterlee. Day to day involves troubleshooting and resolving user issues across Windows OS, Microsoft 365 and Active Directory, delivering a customer-focused service desk experience.
Salary: £27,000 - 29,000 per year Requirements: We require proven experience in an IT support or service desk role, specifically within an IT Managed Services environment. We require strong knowledge of Windows OS, Microsoft 365, and Active Directory. We require a current Microsoft certification, such as Microsoft 365 or Azure. CompTIA A certification is desired. We require excellent troubleshooting and problem-solving skills. We require a customer-focused approach with strong communication ski…