Application Support Analyst

We are seeking an experienced Application Support Analyst to join our team in the Mumbai region. The ideal candidate will have a strong background in application support, particularly within the BFSI (Banking, Financial Services, and Insurance) sector. This role is crucial for ensuring the smooth operation of our Loan Origination System (LOS) and providing technical support to end-users. Key Responsibilities: - Provide application support for the Loan Origination System, ensuring high availability and performance. - Troubleshoot and resolve issues related to application functionality, SQL queries, and API integrations. - Collaborate with cross-functional teams to enhance system capabilities and improve user experience. - Monitor application performance and conduct regular maintenance to prevent downtime. - Document support processes and maintain knowledge base articles for common issues and resolutions. - Assist in the training of end-users and provide guidance on best practices for using the application. Required Skills: - Strong experience in application support, particularly in the BFSI domain. - Proficiency in SQL for database querying and troubleshooting. - Familiarity with API integrations and their functionalities. - Knowledge of Loan Origination Systems and their operational requirements. - Excellent problem-solving skills and the ability to work under pressure. - Strong communication skills to interact effectively with technical and non-technical stakeholders. If you are passionate about application support and have the required skills and experience, we encourage you to apply for this exciting opportunity to contribute to our team and help us deliver exceptional service to our clients.