Application Support Analyst

We are seeking an experienced Application Support Analyst to join our team in Maharashtra. The ideal candidate will have a strong background in application and production support, particularly with systems such as Finnone, LOS, and LMS. This role is crucial for ensuring the smooth operation of our applications and providing timely support to our users. Key Responsibilities: - Provide application support for various software systems, ensuring high availability and performance. - Troubleshoot and resolve production issues in a timely manner, minimizing downtime and impact on business operations. - Collaborate with cross-functional teams to implement system enhancements and upgrades. - Monitor application performance and conduct regular health checks to identify potential issues. - Document support processes and maintain knowledge base articles for common issues and resolutions. - Assist in training users on application functionalities and best practices. Required Skills: - Proven experience in application support and production support roles. - Familiarity with Finnone, LOS, and LMS systems is highly desirable. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills to work effectively with users and technical teams. - Ability to work under pressure and manage multiple priorities. If you are passionate about technology and have a knack for solving complex problems, we encourage you to apply for this exciting opportunity to contribute to our team.