Application Support Engineer
Posted Updated
Description
Application Support
- Provide L2 support for the application.
- Monitor application health and proactively identify issues.
- Analyze and resolve production incidents within defined SLAs.
- Coordinate with vendor teams for issue resolution and bug fixes.
- Support application deployment and release activities.
Functional Analysis
- Understand end-to-end Applications business processes and workflows.
- Perform impact analysis for reported issues and enhancement requests.
- Validate requirements and prepare functional documentation wherever required.
- Assist business users in resolving operational queries.
Incident & Problem Management
- Track incidents through ticketing tools.
- Conduct root cause analysis (RCA) for recurring issues.
- Coordinate with technical teams for permanent resolutions.
- Prepare and maintain incident reports and MIS.
Stakeholder Coordination
- Liaise with Business, Operations, Compliance, Vendor, and Technology teams.
- Follow up on pending tasks and ensure timely closure.
- Participate in requirement discussions, UAT support, and project reviews.
Reporting & Documentation
- Maintain support documentation, SOPs, and knowledge articles.
- Prepare daily/weekly status reports.
- Track production issues and closure status.
Required Skills
- Good understanding of Banking/Wealth Management applications.
- Experience in application support and incident management.
- Knowledge of APIs, Web Services, and integration interfaces.
- Basic understanding of databases and SQL queries.
- Strong analytical and troubleshooting skills.
- Excellent communication and stakeholder management skills.
Preferred Skills
- Experience in Banking, Capital Markets, Trading, NRI PIS, Wealth Management, Mutual Funds, or Investment products.
- Knowledge of Jira, ServiceNow, or similar ticketing tools.
- Experience working with third-party vendors.
Educational Qualification
- BE/B.Tech/BCA/MCA or equivalent degree.