Application Support Engineer
Posted Updated
Summary
Provides technical escalation and break/fix support for customer-facing technologies on the Service Victoria platform, troubleshooting AWS, Datadog dashboards and Salesforce while applying ITIL v4 practices to resolve incidents, perform system administration and drive continuous service improvement. A 12-month fixed-term role based in Melbourne.
About the Role The Application Support Engineer supports customer-facing technologies, provides break/fix support, and develops long-term solutions to recurring incidents. Applying ITIL v4 practices, they restore services within specified timeframes, maintain high customer satisfaction, support customers and agencies in their digital journey on the Service Victoria platform, and deliver continuous service improvements across a multi-channel support environment. Key Accountabilities Be a point o…