Application Support Engineer
Posted Updated
Description
We are looking for an Application Support Engineer with 4+ years of experience supporting business-critical applications, preferably in the Telecom/Billing domain. The candidate should have strong hands-on expertise in Oracle SQL/PLSQL, Unix/Linux, Shell Scripting, production support, and troubleshooting.
Key Responsibilities
- Provide BAU/production support for telecom billing applications.
- Monitor applications, batch jobs, interfaces, and system health.
- Troubleshoot incidents using logs, database queries, shell scripts, and application code.
- Perform Root Cause Analysis (RCA) and resolve data/billing discrepancies.
- Develop and optimize SQL queries, PL/SQL procedures, functions, and triggers.
- Develop Bash/KSH scripts for batch jobs, cron tasks, monitoring, and automation.
- Support bug fixes, testing, releases, and production deployments following SDLC/change-management processes.
- Work with development, database, infrastructure, and business teams to resolve production issues.
Required Skills
- Oracle SQL PL/SQL: Strong expertise in complex queries, stored procedures, functions, triggers, troubleshooting, and performance optimization.
- Unix/Linux: Strong command-line skills, including log analysis, process/file management, and system health checks.
- Shell Scripting: Strong Bash/KSH scripting for automation, batch processing, cron jobs, and operational health checks.
- Telecom Billing: Good understanding of the Mediation Rating Billing/Invoicing lifecycle and usage/data reconciliation.
- Application Support: Strong experience in incident management, log tracing, RCA, batch-job troubleshooting, and production recovery.
- Java C++: Ability to read and trace application code for production troubleshooting.
- SDLC: Understanding of bug fixing, testing, release/change management, deployment, and post-production validation.
Key Competencies
- Strong analytical and problem-solving skills.
- Ability to trace billing/data discrepancies across database, application, and code layers.
- Technical versatility across Oracle, Unix/Linux, Shell, Java, and C++.
- Strong communication, ownership, and ability to work effectively in a production support environment.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.