Associate Director, Game Services

Company Description

Ubisoft is a global leader in video games, with teams spread across the globe creating original and memorable gaming experiences, from Assassin’s Creed to Rainbow Six, Just Dance, and many more. We believe that diverse perspectives drive progress for both players and teams. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown!

Job Description

As an Associate Director, Game Services at Ubisoft Montreal, you will lead a multidisciplinary organization supporting Ubisoft’s games, studios, and Creative Houses. In this senior people leadership role, you will directly lead and develop a team of managers, strengthen leadership capabilities, contribute to the evolution of the organization, and create the conditions for teams to perform, grow, and adapt effectively to change.

You will be responsible for the organizational health, efficiency, engagement, and performance of the teams, as well as the reliability of the IT and operational services delivered by the organization.

Working closely with the leadership teams of games, studios, Creative Houses, and technology departments, you will ensure that the teams, operating model, expertise, and service delivery priorities remain aligned with Ubisoft’s business and production needs.

What you will do

• Lead multidisciplinary teams composed of managers, team leads, technical experts, and operational teams supporting Ubisoft productions
• Develop managers through coaching, performance management, succession planning, and leadership development
• Foster an environment focused on clarity, collaboration, trust, and sustainable team performance
• Structure the organization and operating model to align skills, capacity, and business priorities
• Support teams through organizational changes and evolving priorities while maintaining engagement and service continuity
• Support workforce and capacity planning, including recruitment, internal mobility, vendor strategy, and long-term skills development
• Oversee service delivery, operational risks, incidents, dependencies, and continuous improvement initiatives
• Collaborate with game, studio, Creative House, and technology leadership teams to align organizational and operational priorities
• Work with global teams in infrastructure, security, cloud, human resources, finance, and with external partners
• Promote operational excellence through KPIs, service reviews, automation, standardization, and continuous learning

Qualifications

• Experience leading large, multidisciplinary teams in a complex environment related to technology, IT, video games, or online services
• Experience developing managers and supporting leadership practices across multiple teams or functions
• Expertise in organizational design, talent development, workforce planning, employee engagement, and succession planning
• Experience supporting teams through organizational transformations and evolving business priorities
• Strong understanding of IT service delivery, operational services, incident management, capacity planning, and continuous improvement
• Ability to balance operational needs, technical priorities, team needs, financial considerations, and stakeholder expectations
• Excellent communication and stakeholder management skills with both technical and business teams
• Leadership approach focused on collaboration, transparency, accountability, and team development

Additional Information

What to send us

• Your CV highlighting your experience and skills
• Examples of products, platforms, or systems you have contributed to, such as documentation, demos, code repositories, or case studies

Note: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.

Skills and knowledge come in many forms and can be based on relevant experience, which is why we strongly encourage you to apply even if you do not meet all the requirements listed above.

At Ubisoft, we encourage diversity in all its forms. We are committed to fostering an inclusive and respectful work environment for everyone. We know that it is important for the interview to be a positive experience. Therefore, if you require any accommodations, please let us know if there is anything we can do to facilitate the interview process.