Back Office Administrator (24/7 Shift Rotation)
HFM is an
internationally acclaimed multi-asset broker, delivering cutting-edge trading
tools, platforms, and conditions to traders worldwide. We are committed to
innovation, transparency, and excellence in the financial markets. As we
continue to expand, we are seeking a driven and strategic Back Office Administrator (24/7 Shift Rotation) to join our team!
This role will be based on a rotating shift pattern
including Night Shifts and occasional Weekends. Shifts are 8 hours with a 30-minute
break, working 5 shifts per week plus 1 weekend shift (as needed). Night shift
is 6 hours only.
Your role at HFM:
- Process and monitor client
deposits.
- Investigate and process client withdrawal requests.
- Process funds
transfers.
- Provide assistance to
all departments for back office related tasks in a timely manner.
- Ensure compliance with
the company’s anti-fraud policy by conducting thorough investigations.
- Request additional
documentation when needed, communicate with banks and processors and conduct
any further required investigations.
- Check KYC documents and
activate accounts.
- Assist clients with
general finance inquiries.
- Provide daily
screenshots of payment gateway balances for accounting reconciliation.
- Reply to all client
emails regarding account approvals and funding.
- Report any issues to the
line Manager.
Requirements
- Must be able to work 24/7
shifts on rotation including occasional weekends.
- 1+ years’
experience in a similar role.
- Good
command of the English language (oral and written). Any additional language would
be considered an advantage.
- Basic Computer
skills.
- Experience within
FX industry/ Funding Operations would be considered an
advantage.
Applicants
must be eligible or have legal authorization to work in the country where the
position is based.
Benefits
- Hybrid Work Model (2 days working from home)
- Monthly Wolt Vouchers
- Comprehensive Health & Life Insurance
- Provident Fund (Upon completion of the trial period)
- Summer Short Fridays (August)
- Additional Paid Annual Leave (up to 30 days, based on years of service)
- Birthday Leave
- Training & Education Allowance
- Udemy Business access
- Gym Membership
- Referral Bonus Program
Additional Support
- Visa Sponsorship and Relocation Assistance
All applications will be handled with the strictest confidentiality.