Customer Service Representative
Posted 4
views
Description
Responsibilities
- Interact with customers and provide them with information and assistance.
- Create, manage, and drive closure on service requests.
- Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
- Typically handles straightforward problems/issues and refers more complex issues to senior staff.
- Provide excellent customer service by focusing on providing a great experience.
Qualifications
- With at least one (1) year international voice BPO experience
- Good or above average English communications skills
- Strong customer orientation skills