Customer Service Representative

Minimum Qualifications:

• Amenable to work onsite (MOA)
• At least Highschool Graduate
• 6 months and up BPO experience is preferred but not required
• Amenable to do DAYSHIFT 6AM-3PM
• Willing to start immediately
• Good to excellent Communication Skills

Responsibilities:

• Answering incoming calls/email from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident, and knowledgeable manner.

Required Skill Set:

• Time Management Skills
• Communication & Relationships Skills
• Analytical and Problem-solving skills
• Aptitude Skills

PERKS:

• HMO Day 1
• Account Specific Allowances
• Fun team

Process:

• Initial Screening
• Phone Interview with hiring manager
• Completion of requirements
• Job Offer