Customer Service Representative

HIRING

📍 Location: Lagos

Job Type: Full-time
Job Field: Customer Service
Salary: ₦180,000–₦250,000/month (during probation)

About the Role

The successful candidate will handle customer inquiries, resolve complaints, process travel bookings, and ensure excellent customer service.

Key Responsibilities

• Respond to customer inquiries across phone, email, and in-person channels.
• Provide information on travel packages, bookings, visa processes, and other services.
• Handle complaints, cancellations, and booking modifications.
• Maintain accurate customer records and follow up on client satisfaction.
• Coordinate with internal departments to ensure smooth service delivery.

Requirements

• HND or Bachelor's degree in a relevant field.
• 1–3 years' customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Proficiency in Microsoft Office.
• Familiarity with travel booking systems or CRM software is an advantage.

Benefits

• Performance-based salary increments.
• Career advancement opportunities.
• Pension and HMO.

📧 Apply via: recruitment@g126.com.ng
Subject: Customer Service Representative - Preferred Location