Index Ventures Customer Service Representative
Description
Are you passionate about providing exceptional customer experiences? This opportunity is for you!
💼 Position: Customer Service Representative
📍 Location: Barranquilla - Celer Office - Cra. 53 #76-115 and Medellin Murano (Calle 40 sur #41-44) Envigado
🧑💻 Modality: Hybrid (after training and good performance)
Start Date: October 24
🕒 Schedule:
* Available Monday to Sunday
* Hours: 9:00 a.m. – 2:00 a.m.
* Schedule: 44 hours per week
* 2 days off per week
* Hybrid: 3 days home office + 2 days on-site
🧾 What will you do?
You'll be part of the team that embodies Nordstrom's passion for people, providing phone and chat support for shopping, orders, promotions, and more.
🎯 Responsibilities:
* 📞 Customer service via phone and chat
* 🛍️ Assistance with shopping and orders
* 📚 Constant product and process updates
* 📈 KPI compliance
* 🤝 Collaboration with internal teams
* 🧾 Accurate interaction logging
* ⏱️ Punctuality and engagement
* 💬 Professional multi-channel communication