Customer Service Representative Spanish / English Airline

Start: 12.11.26
Provide customer support across multiple communication channels (phone, email, and chat).
Respond to inquiries regarding products, services, and general information, while addressing concerns or complaints.
Manage complex or sensitive cases, including escalations from external authorities or stakeholders.
Coordinate booking or reservation processes, including creation, modification, and cancellation.
Support administrative and back-office functions such as processing tickets, adjustments, and cancellations.
Deliver accurate, timely information to assist customers in making informed choices.
Strive to exceed customer expectations by creating positive and memorable service experiences.
Practice active listening to understand customer needs and offer personalized solutions.