Customer Support Agent – Dutch language

WorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally. Our expertise is focused on several different industry sectors such as Fintech, iGaming, and e-commerce industries, supporting more than 10+ languages.

Position Overview:

The ideal candidate will be responsible for providing exceptional customer support in Dutch for the iGaming industry. This includes handling player inquiries via live chat, resolving issues efficiently, and ensuring a seamless gaming experience. The role also involves maintaining a professional and friendly tone, adhering to company policies, and contributing to a positive player experience. Strong communication skills, multitasking abilities, and familiarity with CRM systems are essential. Prior experience in iGaming is preferred.

Responsibilities:

· Proficient interaction with a variety of online systems

· Provide accurate, valid and complete information by using the right methods/tools

· Effectively respond to customer requests and questions chat

· Deal with and help resolve any customer complaints

· Following operational procedures in every contact with the customer

Requirements

· Fluent Dutch speaker with intermediate English proficiency

· Proven experience in customer support

· Familiar with CRM systems and best practices

· Strong communication skills with a customer-centric approach

· Ability to multitask, prioritize, and manage time effectively

· Excellent service orientation with a problem-solving mindset

· Working from the Office in Belgrade

Benefits

Challenging and rewarding working environment

Attractive starting salary, also potential salary growth after first three months

Opportunity for personal and career development within the Company

Office in the city center of Belgrade