Customer Support Agent – French language

WorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally. Our expertise is focused on several different industry sectors such as Fintech, iGaming, and e-commerce industries, supporting more than 10+ languages.

Position Overview:

The ideal candidate will be responsible for providing exceptional customer support in French for the iGaming industry. This includes handling player inquiries via live chat, resolving issues efficiently, and ensuring a seamless gaming experience. The role also involves maintaining a professional and friendly tone, adhering to company policies, and contributing to a positive player experience. Strong communication skills, multitasking abilities, and familiarity with CRM systems are essential. Prior experience in iGaming is preferred.

Responsibilities:

· Proficient interaction with a variety of online systems

· Provide accurate, valid and complete information by using the right methods/tools

· Effectively respond to customer requests and questions chat

· Deal with and help resolve any customer complaints

· Following operational procedures in every contact with the customer

Requirements

Benefits

• Challenging and rewarding working environment
  
• Attractive starting salary, also potential salary growth after first three months
  
• Opportunity for personal and career development within the Company
  
• ​Office in the city center of Belgrade