Customer Support Agent – German language
Description
Customer Support Agent – German
language
WorkaNova is a BPO customer experience specialist,
delivering exceptional customer care, sales, technical support, and back-office
services to companies globally. Our expertise is focused on several different industry
sectors such as Fintech, iGaming, and e-commerce industries, supporting more
than 10+ languages.
Position Overview:
The ideal candidate will be responsible
for providing exceptional customer support in German for the iGaming industry.
This includes handling player inquiries via live chat, resolving issues
efficiently, and ensuring a seamless gaming experience. The role also involves
maintaining a professional and friendly tone, adhering to company policies, and
contributing to a positive player experience. Strong communication skills,
multitasking abilities, and familiarity with CRM systems are essential. Prior
experience in iGaming is preferred.
Responsibilities:
· Proficient interaction with a variety of
online systems
· Provide accurate, valid and complete
information by using the right methods/tools
· Effectively respond to customer requests
and questions chat
· Deal with and help resolve any customer
complaints
· Following operational procedures in every
contact with the customer
Requirements
Requirements:
· Native German speaker with
intermediate English proficiency
· Proven experience in customer
support
· Familiar with CRM systems and
best practices
· Strong communication skills
with a customer-centric approach
· Ability to multitask,
prioritize, and manage time effectively
· Excellent service orientation
with a problem-solving mindset
· Working from the Office in
Belgrade
Benefits
- Challenging and rewarding working environment
- Attractive starting salary, also potential salary growth after first three months
- Opportunity for personal and career development within the Company
- Office in the city center of Belgrade