Customer Support Agent – Spanish language
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Customer Support Agent – Spanish language
Workanova, Belgrade, Serbia (On-site,office based)
About The Company:
ABOUT THE COMPANY:
WorkaNova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.
ABOUT THE JOB:
We’re seeking a Customer Support Specialist – Spanish Language to join our dynamic iGaming team in Belgrade. In this role, you will be the first point of contact for Spanish-speaking players, providing timely, professional, and friendly support via live chat. You will handle inquiries regarding accounts in a fast-paced, highly regulated environment.
Responsibilities:
• Proficient interaction with a variety of online systems
• Provide accurate, valid, and complete information by using the right methods/tools
• Effectively respond to customer requests and questions by chat and emails
• Deal with and help resolve any customer complaints
• Following operational procedures in every contact with the customer
Requirements
• Fluent-level in Spanish (spoken and written).
• Strong proficiency in English (spoken and written).
• Previous experience in customer support, preferably in iGaming, online entertainment, Fintech, or similar industries.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, shift-based office environment.
• Strong problem-solving and multitasking abilities.
• Good computer literacy and ability to learn new systems quickly.
Preferred Qualifications:
Previous experience in the iGaming industry.
Experience with live chat platforms, CRM systems, or ticketing tools.
Benefits
Competitive salary and performance-based incentives.
Office-based work environment with a collaborative and supportive team.
Dynamic and international workplace.
Ongoing training and professional development opportunities.
Opportunities for career growth within the iGaming industry.
Happy Fridays and regular team engagement activities.