Customer Support Agent – Swedish language
Customer Support Agent – Swedish language
ABOUT THE COMPANY:
WorkaNova is a global BPO customer experience specialist,
providing exceptional customer care, sales, technical support, and back-office
services. With clients across the Fintech, iGaming, and eCommerce industries,
we operate in over 10 languages and are committed to delivering outstanding
support around the clock.
ABOUT THE JOB:
Proficient interaction with a variety of online systems.
Provide accurate, valid, and complete information by using
the right methods/tools.
Effectively respond to customer requests and questions by
chat and emails.
Deal with and help resolve any customer complaints.
Following operational procedures in every contact with the
customers.
Requirements
Fluent-level in Swedish (spoken and written).
Strong proficiency in English (spoken and written).
Previous experience in customer support, preferably in
iGaming, online entertainment, Fintech, or similar industries.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced, shift-based office
environment.
Strong problem-solving and multitasking abilities.
Good computer literacy and ability to learn new systems
quickly.
Preferred Qualifications:
Previous experience in the iGaming industry.
Experience with live chat platforms, CRM systems, or
ticketing tools.
Benefits
Competitive salary and performance-based incentives.
Office-based work environment with a collaborative and
supportive team.
Dynamic and international workplace.
Ongoing training and professional development opportunities.
Opportunities for career growth within the iGaming industry.
Happy Fridays and regular team engagement activities.