Desktop Support Engineer

Roles and Responsibilities

• Provide desktop support to end-users, troubleshooting and resolving hardware and software issues related to desktops, laptops, printers, and other peripherals.
  
• Install, configure, and maintain operating systems (OS) on desktop computers.
  
• Troubleshoot common problems with Outlook configuration, email clients, and network connectivity.
  
• Perform remote support sessions using tools like TeamViewer or Remote Desktop Connection.
  
• Collaborate with team members to resolve complex technical issues that require escalation.