Desktop Support Engineer
Posted
Summary
Office-based first-line IT support role in Mumbai: responding to user tickets, troubleshooting Windows/Office 365 hardware, software and network issues, managing Active Directory accounts, and handling IT asset inventory and employee onboarding/offboarding.
- Respond to user inquiries via phone, email, or ticketing system in a timely and professional manner.
- Diagnose and troubleshoot hardware, software, and network issues.
- Install, configure, and maintain desktop/laptop systems, printers, and other peripherals.
- Provide support for Microsoft Office 365, Windows OS, and other business applications.
- Manage user accounts, permissions, and access rights in Active Directory.
- Escalate complex issues to higher-level support or vendors when necessary.
- Document issues, solutions, and procedures in the help desk knowledge base.
- Assist with onboarding/offboarding of employees, including IT setup and access.
- Maintain inventory of IT assets and ensure proper tracking.
- Ensure compliance with IT policies and security protocols.Work Environment:
- Office-based with occasional remote support
Preferred candidate profile