Desktop Support Engineer

Job Description Desktop Support Engineer L1

Client: CMA CGM

Location: Ambit IT Park, 8th Floor, 32A & 32B, Ambattur Industrial Estate, Chennai 600058

Experience: 1+ Year CTC: 24,000 per month

In-Hand Salary: 17,000 per month

Working Days: 6 Days a Week

Notice Period: Immediate Joiners Only

Interview Mode: Virtual + Face-to-Face (F2F)

Candidate who are ok with this Share Your Resume: mohamed.a@fidelistech.com

Job SummaryWe are looking for a Desktop Support Engineer L1 to provide first-level IT support, troubleshoot hardware and software issues, and ensure smooth IT operations for end users.Roles and Responsibilities

• Provide L1 technical support for desktops, laptops, printers, and other IT peripherals.
• Troubleshoot Windows operating system, software, and hardware-related issues.
• Assist users with Microsoft Office, email, login, and application-related problems.
• Identify and resolve basic LAN, Wi-Fi, and network connectivity issues.
• Install and configure operating systems, software, and IT equipment.
• Create, update, and resolve IT support tickets within the defined timelines.
• Escalate unresolved technical issues to the appropriate support team.
• Maintain professional communication and provide timely support to end users.

Required Skills

• Minimum 1 year of experience in Desktop Support or IT Helpdesk Support.
• Basic knowledge of Windows OS, desktop and laptop troubleshooting.
• Knowledge of hardware, software installation, and IT peripherals.
• Basic understanding of networking concepts such as LAN, Wi-Fi, and IP connectivity.
• Good communication and troubleshooting skills.
• Immediate joiners preferred.

Employment Details

• Client: CMA CGM
• Salary: 24,000 CTC per month
• Approx. In-Hand: 17,000 per month
• Work Schedule: 6 days a week
• Interview Process: Virtual and F2F
• Joining: Immediate

Interested candidates can share their updated resumes for consideration.