Desktop Support Engineer
Summary
On-site desktop support engineer working at Reliance Foundation Hospital (Charni Road, Mumbai) on rotational shifts: troubleshooting desktops, laptops, printers and scanners, managing helpdesk tickets against SLAs, and installing/configuring software like MS Office and Outlook. Role is sourced via Geekay Infotech; 2–5 years' experience indicated.
JOB DESCRIPTION
Company: Reliance Foundation Hospital
Job Role: Desktop Support Engineer
Location: Charni Road, Mumbai
Shift: Rotational Shift
Roles and Responsibilities
1
2
Understand ticketing processes, service-level agreements (SLAs), incident and service request management,
and First Call Resolution (FCR).
Troubleshoot desktops, laptops, printers, scanners, and related devices; coordinate with the core IT team and
principal vendors to resolve server- or network-related issues.
3
4
Provide technical support by identifying, investigating, and resolving reported incidents.
Assemble computers and regularly maintain desktop peripherals and network devices, including printers and
scanners.
5
6
Create user profiles and customize desktop settings according to user requirements.
Ensure desktop systems function effectively across departments through regular checks and preventive
maintenance.
7
8
Plan and perform routine repairs and system upgrades.
Use helpdesk systems to prioritize workloads, manage tickets, and update queries, calls, and resolution
status.
9
Install and configure application software, including MS Office, MS Project, MS Outlook for email access, and
web browsers.
10
11
Identify and recommend improvements to IT support processes and procedures.
Ensure compliance with departmental standards, processes, and templates.
Page 1