Desktop Support Engineer
Summary
On-site desktop support engineer at ITC Ltd's Cuffe Parade office in Mumbai: builds and configures Windows 10/11 desktops/laptops, manages Active Directory accounts and user profiles, supports standard apps (MS Office, Outlook, Lotus Notes, CrowdStrike, SAP client), and handles basic network, LAN and video-conferencing support.
Role - Desktop Support Engineer
Work location - ITC Ltd, World Trade Centre, 18th Floor, Centre 1, Cuffe Parade, Colaba, Mumbai- 400 005
1. Build Windows 1011 Desktops Laptops
2. Setup desktop laptop in the domain and configure user profile
3. Setup standard applications like MSOffice mail clients MS Outlook Lotus Notes Antivirus Security software CrowdStrike and specific business software SAP client
4. BaU Application support for the above software
5. User creation deletion transfer with ITSS team Logging requests with the ITC Service Desk for the creation modification deletion and transfer of mailboxesAD IDs
6. Verification of groups including their creation and deletion in collaboration with group owners
7. The team will handle user Active Directory account unlocking password resets and coordination with the central Active Directory and Central Local Network teams
8. Basic understanding of network concepts and devices Initial diagnosis and resolution of network-related issues Liase with ITSS network team for Wan issues
9. VC room equipment setup and coordination
10. Supervision of LAN switches and collaboration with the Network Engineer a Escalation and follow-up of LAN-related issues with the vendor to ensure prompt resolution for Distribution Operations Branches and Warehouses