Desktop Support Engineer

Job Description: Desktop Support Engineer/ Service Desk

About the Role

Seeking an IT Support Engineer with strong knowledge of desktop/laptop hardware, Windows OS, networking fundamentals, and ticketing tools to provide end-user support and maintain IT infrastructure.

Experience: Fresher - 4 Years

Location: Mumbai - Goregaon (WFO)

Only Male Candidates are required

Mode of Interview: Face to Face

Key Responsibilities

• Troubleshoot hardware, software, and network issues (Windows 7/8/10/11)
• Handle desktop/laptop hardware: HDD, SSD (SATA/NVMe/M.2), RAM (DDR3/4/5), CPU, GPU, motherboard, NIC
• Support networking: DNS, DHCP, Default Gateway, port numbers, switches vs routers
• Manage HOSTS file, disk partitioning, drive shrinking
• Configure Outlook (POP/IMAP/SMTP), manage OST/PST files
• Use ticketing tools: Jira, ServiceNow, Zendesk, Freshdesk, BMC Remedy
• Support RDP (3389), Telnet (23), SSH (22), HTTP/HTTPS

Required Skills

• Windows OS troubleshooting & built-in troubleshooters
• Hardware: Desktop/laptop components, storage devices, RAM types
• Networking: DNS, DHCP, Default Gateway, ports, Switch vs Router
• Email: Outlook configuration, OST/PST
• Ticketing tools & IT service management
• Good communication & problem-solving skills

Interested can share resumes at milena.plammoottil@nelito.com