Desktop Support Engineer

We are seeking a motivated and detail-oriented Desktop Support Engineer to join our team in Maharashtra. The ideal candidate will have a foundational understanding of desktop support and be eager to learn and grow in a dynamic environment. This role involves providing technical assistance and support related to computer systems, hardware, and software. Key responsibilities include addressing user tickets regarding hardware, software, and networking issues, guiding users through installation processes, and conducting remote troubleshooting. The Desktop Support Engineer will also be responsible for configuring and troubleshooting desktops, laptops, printers, scanners, and other peripherals. Additionally, the role requires knowledge of configuring mail in Office 365 and troubleshooting issues in various versions of MS Outlook. The successful candidate will maintain user IDs using Active Directory and manage mail through Postfix Admin. This position is crucial for ensuring that our users receive timely and effective support, adhering to SLA requirements. Required skills include a solid understanding of Windows services, DNS, DHCP, and VPN configuration. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity.