Desktop Support Engineer

Salary: $2,800 – $3,200 per month

5 days, 8.30am to 6pm

Salary: $2,800 - $3,200

Work Location: To be advised prior to interview

Job scope:

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution

• Manage IMAC and deskside support services

• Manage hard- and soft-break fix services for laptops and desktops

• Provide Conference room support, Remote Desktop support and Event Support at the customer location

• Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements

• Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation

• Ensure that each desktop device is installed with the appropriate desktop image

• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance

• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available

Requirements:

• Knowledge and experience on Windows 10/11 OS

• Experience in imaging Windows 11 using Pxe boot

• Worked on software installation using SCCM, Software Center, and manually

• Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix

• Experience using Intune, AD, BitLocker

• Experience in Outlook administration

• Experience in Humanscale troubleshooting

• Experience working in engineering firms or large companies

• Minimum 2-4 years of experience

• Experience with Service management tool such as ServiceNow

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279