Desktop Support Technician

We are seeking a motivated and skilled Desktop Support Technician to join our team in Maharashtra. The ideal candidate will be responsible for providing technical support and assistance to end-users, ensuring that their desktop environments are functioning optimally. This role involves troubleshooting hardware and software issues, managing ticketing systems, and providing support for Microsoft 365 applications, including O365. Additionally, the technician will assist with user account management in Active Directory and support networking issues as they arise. Key Responsibilities: - Provide first-level support for desktop and laptop hardware and software issues. - Troubleshoot and resolve technical problems related to operating systems, applications, and network connectivity. - Manage and prioritize support tickets in the ticketing system to ensure timely resolution of issues. - Assist users with Microsoft 365 applications, including O365, ensuring they can effectively utilize these tools. - Perform user account management tasks in Active Directory, including creating, modifying, and disabling accounts as necessary. - Collaborate with other IT team members to escalate and resolve complex issues. - Maintain documentation of support processes and solutions to improve efficiency and knowledge sharing. Required Skills: - Strong knowledge of desktop support and IT support principles. - Proficiency in troubleshooting hardware and software issues. - Familiarity with ticketing systems and support workflows. - Experience with Microsoft 365 and O365 applications. - Understanding of Active Directory and user account management. - Basic networking knowledge to assist with connectivity issues. If you are a proactive individual with a passion for technology and a desire to help others, we encourage you to apply for this exciting opportunity to grow your career in IT support.