Desktop Support Technician

We are seeking a dedicated Desktop Support Technician to join our team in Maharashtra. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to end-users, ensuring that their desktop environments are functioning optimally. This role requires a proactive approach to problem-solving and a strong understanding of various IT systems and applications. Key Responsibilities: - Provide first-level support for desktop hardware and software issues, including operating systems and applications. - Troubleshoot and resolve issues related to Microsoft 365 and O365 applications. - Assist users with Active Directory-related tasks, including account creation and management. - Perform routine maintenance and updates on desktop systems to ensure security and efficiency. - Collaborate with the IT team to identify and implement improvements in support processes. - Document all support interactions and maintain accurate records of issues and resolutions. - Provide training and guidance to users on best practices for using IT resources effectively. Required Skills: - Strong knowledge of desktop support and IT support principles. - Proficiency in troubleshooting hardware and software issues. - Familiarity with Microsoft 365 and O365 applications. - Experience with Active Directory management. - Basic networking knowledge and troubleshooting skills. - Excellent communication and interpersonal skills to interact effectively with users. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to contribute to our IT support team.