EXECUTIVE, BUSINESS OFFICE
Key Responsibilities :
1. Staff and Operational Management
Standard of appearance and hygiene with a clean, pressed uniform and visible name tag.
Ensure cleanliness and high hygiene standards throughout all service areas.
Prepare and manage the monthly duty roster to ensure sufficient staffing for all shifts.
Supervise and guide front office, cashier staff to ensure efficient, courteous, and professional service.
Prepare a monthly roster for those staff reporting under your supervision
Maintain effective communication with other hospital departments to support smooth daily operations.
2. Registration Duties
Register patients into clinics, ensuring accurate documentation and that terms & conditions are clearly explained during the registration process
Make copies of patient identification (NRIC/passport) for record keeping.
Ensure all bills covered under the Guarantee Letter (GL) are closed and submitted to the Credit Administration Department daily and promptly.
3. Health Tourism and Billing Oversight
Monitor and verify all Health Tourism bill types to ensure correct classification and billing in HIS.
Review and follow up on all unbilled cases daily to ensure timely completion and submission.
Ensure daily Guarantee Letter (GL) submission for outpatient bills is completed accurately and forwarded to the relevant department (credit admin/Insurance).
Ensure all hospital charges and consultant fees are correctly entered and billed in the HIS.
Ensure insurance and corporate billing requirements are met and adhered to at all times.
Support OPD staff to resolve discrepancies or issues related to outpatient billing and Health Tourism accounts.
4. Communication and Customer Service
Answer all telephone calls and patient inquiries promptly and professionally.
Attend to patients, next of kin, or relatives regarding billing inquiries or disputes, and escalate complex issues to the Executive/Manager when necessary.
Provide accurate information and courteous assistance to Health Tourism patients and coordinators.
Liaise with the Credit Admin and Insurance departments to ensure smooth coordination of billing and documentation.
5. Confidentiality and Compliance
Maintain strict confidentiality of all patient data, hospital documents, and sensitive information.
Ensure compliance with hospital policies, data protection regulations, and confidentiality protocols at all times.
6. Other Duties
Perform any other related duties as assigned by the Management or Supervisor from time to time.
Requirements:
Education: Diploma in Business Administration or any related field.
Knowledge and Experiences:
Minimum 2 years relevant experience in a hospitality environment.
Excellent interpersonal & communication skills.
Excellent in both written and verbal (Bahasa Malaysia/English)
PC Literate- Computer Proficiency
Skills & Competencies:
Strong communication and interpersonal skills
Excellent organizational and time management abilities
Detail-oriented and able to multitask effectively
Problem-solving and conflict resolution skills
Leadership and supervisory experience
Proficient in office software and technology
Special skills required
A self-starter with initiative and the ability to work independently.
Effectively interacts at all levels.
Works beyond normal hours in support of projects or other assignments.
Personal attributes
High level of integrity, honesty, trustworthiness, and ability to maintain confidentiality