EXECUTIVE, BUSINESS OFFICE

Operational Management

• Oversee daily operations of Admission, Cashier, Billing, Credit Management, A&E registration, GL Counter, and Case Review.

• Ensure accuracy, timeliness, and compliance of all billing and patient account processes.

• Supervise staff performance and workflow within Business Office functions.

Cashiering & Financial Control

• Review and approve daily cashier transactions (end-of-day/shift closing).

• Verify summary receipt listings, monitoring transaction via telegraphic transfer, credit card collections and settlements, refunds, and cash register closures.

• Ensure compliance with financial controls and audit requirements.

Billing & Account Management

• Review invoices and patient accounts for accuracy and completeness.

• Address inquiries from corporate clients and patients regarding billing matters.

• Ensure proper documentation and processing of all billing activities.

Credit Control & Debt Management

• Monitor outstanding debts and determine appropriate collection strategies.

• Conduct account reconciliation and recommend settlement arrangements.

• Prepare and propose bad debt write-offs for management approval.

• Plan and implement effective credit risk management practices.

Client Evaluation & Risk Assessment

• Assess corporate client profiles and financial statements to determine creditworthiness.

• Minimize financial risks through proper evaluation and risk mitigation strategies.

Stakeholder Management

• Liaise with banks, insurance companies, MCOs, and corporate clients to resolve claims and billing issues.

• Facilitate and expedite problematic claims through effective coordination.

Debt Recovery & Legal Coordination

• Issue reminders for overdue accounts and monitor collections.

• Recommend suspension of accounts for non-payment.

• Coordinate with legal advisors on cases requiring legal action.

• Provide updates and recommendations to Management on recovery actions.

Reporting & Performance Monitoring

• Prepare daily collection report to CCM HQ.

• Prepare monthly Statement of Account (SOA) to PMCare, Micare and TNB companies.

• Prepare monthly debt collection reports and performance updates to CCM HQ.

• Prepare monthly bill submission report, detail pending bill submission report, AUC report and late charges report to GBO HQ.

• Track collection efficiency and outstanding balances.

• Identify companies for recovery visits and follow-up actions.

Corporate Meeting Management

• Prepare reports, papers, and presentations slide for BOM, Hospital Management Meetings, Monthly Credit Control Meetings, and other meetings as assigned.

• Ensure timely submission and accuracy of all meeting materials.

Data Analysis & Management

• Collaborate with relevant departments to maintain quality databases supporting operations and projects.

• Gather, analyze, interpret, and present data to support informed decision-making.

• Monitor industry trends and competitor data for strategic insights.

• Provide recommendations based on data findings.

Policies & Procedures

• Assist Management in developing and improving operational policies and procedures.

• Ensure implementation and adherence to established policies.

• Periodically review and update policies to enhance efficiency and effectiveness.

Quality Assurance & Service Quality Management

• Participate in quality assurance and patient safety initiatives.

• Support service quality improvement efforts and contribute ideas for enhancement.

Other Duties

• Ensure compliance with company policies, rules, and regulations at all times.

• Perform any additional tasks assigned by Management as required.

Key Performance Indicators (KPIs)

Financial & Collection Performance

• Achievement of monthly and annual collection targets.

• Reduction in Days to Outstanding (DTO).

• Percentage reduction of overdue accounts.

• Value of bad debts minimized.

Billing Accuracy & Compliance

• Percentage of error-free billing.

• Number of audit findings or discrepancies.

• Timeliness of billing and account processing.

Operational Efficiency

• Turnaround time for billing, reconciliation, and query resolution.

• Accuracy and timeliness of daily cashier closing.

• Reduction in process bottlenecks.

Customer & Stakeholder Satisfaction

• Response and resolution time for inquiries and issues.

• Feedback from corporate clients, patients, and partners (MCOs, insurers).

Credit Risk Management

• Percentage of clients assessed for creditworthiness.

• Reduction in high-risk accounts.

• Effectiveness of collection strategies.

Reporting & Data Management

• Timeliness and accuracy of reports and meeting materials.

• Quality of data analysis and insights provided.

• Utilization of data in decision-making.

Quality & Compliance

• Participation in quality assurance initiatives.

• Compliance with policies and procedures.

• Contribution to service quality improvement.

3) JOB REQUIREMENT

• A recognized Degree/Diploma or equivalent.

• Experience and possess good knowledge of the healthcare management.

• Good command in Bahasa Malaysia and English, both in writing and speaking. Knowledge in written and spoken Mandarin would be an advantage.

• Technical & Functional Skills such as Microsoft (Excel, word, presentation and etc).

• Analytical & Problem-Solving Skills.

• Communication & Interpersonal Skills.

• Organizational & Time Management Skills.

• Quality & Compliance Orientation.

• Self-motivated with good interpersonal and communication skills. Positive attitude to work.

• Able to work independently, able to handle pressure and meet tight deadlines.

• Good personality, pleasant individual and a team player.

• Able to supervise and coach subordinates when necessary.

• Ability to work under pressure and handle challenging situations.

• Strong attention to detail and accuracy.

• Proactive and result-oriented mindset.