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Executive - Employee Benefit Claims (Contact Centre Specialist)

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Job Summary

As a Executive – Employee Benefit Claims (Corporate Insurance & Client Servicing) plays a crucial role in managing employee benefit claims while ensuring a seamless experience for corporate clients. This role involves liaising with clients, insurance providers and third-party administrators (TPAs) to facilitate smooth claim processing, resolve escalations and provide expert guidance on policy coverage. The role requires excellent communication, problem-solving skills and a client-centric approach to enhance customer satisfaction and build long-term relationships.

Job Details

  • Job Title: Executive – Employee Benefit Claims (Corporate Insurance)

  • Location: Delhi

  • Employment Type: Full-Time

  • Experience Required: Minimum 1 year (Corporate Insurance, Client Servicing or Broking experience preferred)

  • Educational Qualification: Bachelor’s/Master’s degree in Insurance, Finance, Business Administration or a related field

  • Compensation: Up to INR 3 LPA (based on experience and performance)



Requirements

Key Responsibilities:

  • Responsible for managing inbound and outbound calls and emails concerning cashless claims, reimbursement claims, and general employee inquiries while operating in flexible shift schedules.

  • Coordinate with Third-Party Administrators (TPAs) and insurance companies for claim processing and approvals.

  • Track claims and update clients regarding their claim status.

  • Assist in case of claim escalations, rejections, or disputes.

  • Act as a point of contact between clients, hospitals and insurance providers.

  • Educate clients about policy coverage, exclusions, and claim procedures.

Qualifications & Skills:

  • Bachelor’s degree in Human Resources, Business Administration or a related field (preferred).

  • Strong communication and interpersonal skills.

  • Knowledge of insurance policies, TPA processes and medical terminologies.

  • Excellent problem-solving and persuasive abilities.

  • Proficiency in MS Office & Email Writing.

  • Ability to handle customer grievances effectively.



Benefits

Benefits of Joining Us:

  • Competitive Compensation – Up-to 3 LPA, based on your expertise and experience.
  • Health & Wellness – Comprehensive medical insurance for you and your family, personal accident insurance, and term life insurance.
  • Professional Growth – Opportunities to lead junior staff and take on greater responsibilities.
  • Supportive Work Environment – A collaborative culture focused on continuous improvement, innovation, and knowledge sharing.
  • Inclusive Culture – A diverse workplace committed to equality, respect and career advancement for all employees.




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