Google Cloud Support Team Manager Openings

Hi,

We have Openings for Google Workspace and Google Cloud Support Team Manager openings with MNC in Chennai & Indore.

Work Location: Chennai & Indore (Work From Office)

Experience Required: 7-12 years of experience in IT Helpdesk / IT Service Desk with strong Team Handling experience, SLA Management, Shrinkage, KRA, KPI, Performance evaluation, etc.

JD:

Performance & Compliance Governance:

- Ensure adherence to key performance indicators, and compliance standards.

- Provide leadership and coaching to the team to drive performance.

- Analyze performance data to identify strengths and areas for development.

- Establish and maintain clear and consistent communication protocols across the team and with relevant stakeholders.

Team & Individual Development:

- Support the overall performance of the team and actively foster the professional growth and development of individual team members.

- Monitor individual and team performance metrics, provide timely and constructive feedback, and develop actionable performance improvement and development plans.

- Identify and facilitate opportunities for individual team members to enhance their skills, knowledge, and competencies through training, mentorship, or project assignments.

Daily Operations & Improvement:

- Lead effective daily team meetings to provide important updates, facilitate open communication, encourage collaboration, and align on daily priorities.

- Plan and forecast staffing needs accurately, efficiently allocate resources (personnel, tools, etc.), and optimize schedules to ensure adequate coverage and workload balance.

- Oversee daily operational workflows, proactively identify and resolve any immediate operational issues or roadblocks, and ensure smooth and consistent day-to-day operations.

- Escalate any significant issues or risks to the Account Manager.

Thanks & Regards

Rasika S

+91 7395991513

Human Resource

Nodway Solutions