Sr. Support Analyst / Lead

Job Title: Sr. Support Analyst / Lead
Position: Specialist System Enginee
Experience: 7 - 9 Years
Category: Infrastructure /Cloud
Location: Chennai
Position ID: J1026-1660
Employment Type: Full-time

Job Summary - Cloud DevOps Infrastructure Engineer (Chennai/Mumbai)

We are seeking a Cloud DevOps Infrastructure Engineer with strong expertise in Cloud Platforms, Infrastructure as Code (IaC), DevOps practices, and containerized environments. The role focuses on managing cloud infrastructure, automating deployments, supporting modern application platforms, and ensuring high availability.

Direct responsibilities:
The person will have direct responsibilities and going to work on below mentioned tools.

Cloud (mandatory):

. Cloud infrastructure (Hybrid Cloud, Multi Cloud...)
. General knowledge of AWS
. Load Balancing
. Microservices
. Containers (Dockers, Kubernetes)
. SSL/TLS security (Certificates management...)
. Infrastructure as a code "laC" (mandatory):
. Terraform
. Ansible
. Gitlab
. Gitlab Cl



Technical Behavioral Competencies



Cloud (nice to have):

. Apigee
. Istio
. Illumio

Nginx (nice to have):

. Configuration
. Reverse Proxy
. Load balancing HTTP/2, gRPC

General hard skills:

. DevOps
. API management
. Log management
. Performance and Tuning
. Proxy configuration
. Scripting
. Monitoring / Alerting
. Python (is a plus)



Specific Qualifications (if required)




. Agile environment
. Follows the Customer processes for projects, incident and change management.
. Being standalone and team worker, analytical minded, meet commitment, ability to work in a dynamic and multi cultural environment, flexible, customer oriented, understand risk awareness.
. Motivated self starter, process oriented with high attention to detail
. Quick self starter, pro active attitude.
. Good communication skills, good analytical and synthesis skills.
. Autonomy, commitment, and perseverance.
. Ability to work in a dynamic and multicultural environment.
. Flexibility (in Peak periods extra efforts may be required).
. Open minded and show flexibility in self learning new technologies/tools.
. You are customer minded and can translate technical issues into non technical explanations.
. You are always conscious about continuity of services.
. You have a very good team spirit and share your knowledge and experience with other members of the team.
. Working in collaboration with team.
. Client oriented, analytical, initiative oriented and able to work independently.
. Be flexible and ready to provide support outside of Business hours (on call).
. Able to take additional responsibility.
. Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.




Skills referential



Behavioral Skills: (Please select up to 4 skills)

. Ability to collaborate / Teamwork
. Attention to detail / rigor
. Ability to synthetize / simplify
. Communication skills oral written

Transversal Skills: (Please select up to 5 skills)

. Analytical Ability
. Ability to set up relevant performance indicators
. Ability to develop and leverage networks
. Ability to develop others improve their skills


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