Help Desk Technician (Tier 3) - ACWS with Security Clearance
Summary
Resolves complex technical issues escalated from Tier 2 support, performs root cause analysis, and provides advanced troubleshooting for ACWS systems while coordinating with development and operations teams.
New Help Desk Technician (Tier 3) - ACWS Fort Dix, NJ Apply All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution. Help Desk Technician (Tier 3) Summary: Provides advanced Tier 3 technical support for ACWS by resolving complex incidents and defects escalated from Tier 2, conducting root cause analysis, supporting production troubleshooting, maintaining accurate ticket documentation, and coordinating with development, operations, c…