Helpdesk / Level 1 Support - ICT
Posted Updated
Summary
First-level ICT Service Desk Analyst supporting staff at a Queensland Government department, placed through Hudson. Day to day you are the first point of contact for IT incidents, service requests and enquiries — logging, prioritising, resolving or escalating issues within agreed SLAs. Onsite in Geebung, Brisbane.
We are seeking an experienced ICT Service Desk Analyst to provide first-level technical support to staff within a Queensland Government department. Reporting to the Service Desk Coordinator, you will be the first point of contact for IT-related incidents, service requests and technical enquiries. You will play an important role in delivering a responsive, customer-focused service, ensuring issues are accurately recorded, prioritised and resolved or escalated within agreed service levels. This i…