Helpdesk Support Engineer – Remote
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Summary
Remote helpdesk engineer supporting end users in Singapore: handling IT requests via phone, email and chat, troubleshooting software, hardware and basic network issues, and supporting Active Directory and Office 365. Work involves ticketing in ServiceNow/Zendesk, remote tools like RDP, VPN and MDM, and escalating complex issues to L2/onsite engineers.
Are you someone who enjoys solving IT problems and helping users remotely? Join our team as a Helpdesk Support Engineer!
Your Role:
- Handle IT support requests via phone, email & chat
- Provide remote troubleshooting to end users
- Resolve software, hardware & basic network issues
- Support Active Directory & Office 365-related issues
- Use remote tools such as RDP, VPN & MDM
- Manage tickets via ServiceNow / Zendesk
- Monitor systems & alerts
- Escalate complex issues to L2 / onsite engineers
- Maintain accurate case records & documentation
We’re Looking For:
- IT Helpdesk / Service Desk / Technical Support experience
- Strong communication & customer service skills
- Good troubleshooting & problem-solving skills
- Familiar with AD & Office 365
- Experience with ticketing systems is a plus
- Able to manage multiple support cases efficiently
💡 Junior or experienced candidates are welcome!
Salary will be commensurate with experience and technical skillset.
Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542