ICT Support Executive
Summary
Frontline internal IT support at a security-systems company: provides day-to-day hardware, software, and network support for office operations while configuring proprietary access control, CCTV, and building automation systems for ELV/EAC client projects, using basic scripting (Python, JavaScript, C++, or PowerShell) and IP networking skills.
Salary: RM 2,300 – RM 3,300 per month
About the role
We are seeking a highly adaptable and tech-savvy ICT Support Executive to join our team. In this role, you will be the frontline troubleshooter for our internal IT infrastructure while also supporting the software and networking configurations for our Extra Low Voltage (ELV), Electronic Access Control (EAC), and security system projects. This is an excellent opportunity for a highly motivated fresh graduate who is eager to learn on the job and apply basic programming skills to real-world hardware and software integrations.
Key responsibilities
Provide day-to-day IT support for internal hardware, software, and network operations, ensuring minimal downtime for office operations
Quickly learn, deploy, and troubleshoot specialized proprietary software applications related to engineering projects, including access control platforms, CCTV surveillance systems, and building automation software
Utilize basic programming and scripting knowledge to assist with system configurations, automate routine administrative tasks, and support the integration of hardware devices (e.g., biometric readers, smart barrier gates)
Assist in setting up and maintaining network environments, including router configuration (e.g., mesh networks), IP addressing, and troubleshooting connectivity issues for both internal use and on-site client projects
Maintain accurate records of IT assets, software licenses, network configurations, and technical troubleshooting procedures
About you
Diploma in Information Technology, Computer Science, Software Engineering, or a related technical discipline
Basic proficiency in at least one programming or scripting language (e.g., Python, JavaScript, C++, or PowerShell) with a solid understanding of fundamental programming logic
Proven ability to act as a quick learner, specifically when mastering new, diverse, and proprietary software applications
Foundational understanding of IP networking, hardware troubleshooting, and operating systems (Windows environments)
Strong analytical problem-solving skills, a hands-on and pragmatic approach to technical challenges, and the ability to work in a fast-paced environment