ICT Support Officer
Summary
Level 1/2 helpdesk and technical support at an independent Anglican girls' school on the Gold Coast: supporting staff and students with Windows/macOS/iOS devices, endpoint management (Intune/JAMF/SCCM), Active Directory/Entra ID/M365 accounts, printing, and classroom/event AV. Full-time, term time plus one week per holiday period, commencing January 2027.
ICT Support Officer
St Hilda’s School | Gold Coast | Queensland
Full Time Term Time Plus One Week Each Holiday Period
Monday to Friday 38 hours/week
Commencing: January 2027
St Hilda’s School is seeking a customer-focused ICT Support Officer to join our Information, Communication and Technology team. Reporting to the Head of Information Technology, you will provide Level 1 and Level 2 helpdesk and technical support to staff and students, end-user device support, hardware and software troubleshooting, classroom audio-visual (AV) support and assistance during school events, while helping to ensure a reliable and secure technology experience across the School community.
About the role
- Deliver responsive helpdesk support by phone, email, ticketing system, and in person, diagnosing and resolving hardware and software faults
- Deploy, configure, and maintain laptops, desktops, iPads, and mobile devices across Windows and Apple environments
- Support endpoint management, including device enrolment, application deployment, and security policies through Microsoft Intune, JAMF, or SCCM
- Assist with user account management across Active Directory, Microsoft Entra ID, and Microsoft 365
- Support printing infrastructure, classroom audio-visual equipment, and technical, sound, and lighting requirements for assemblies and school events, including occasional work outside regular hours
- Maintain accurate hardware and software licence inventories and assist with endpoint security monitoring
About you
- Two to three years’ experience in an IT helpdesk or technical support role, ideally within a school environment
- Experience supporting Windows, macOS, and iOS platforms, with working knowledge of Microsoft Intune highly regarded
- Familiarity with hybrid environments, including Active Directory, Microsoft Entra ID, and Microsoft 365
- Practical experience setting up and troubleshooting classroom AV equipment and event sound systems
- Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users
- A relevant IT qualification or industry certification (desirable)
- A genuine commitment to working within a faith-based girls’ school and a personal approach that reflects warmth, integrity, and the Christian ethos of St Hilda’s
About Us
Located on Queensland’s Gold Coast, we are one of Australia’s leading independent Anglican Day and Boarding Schools for girls from Pre-Prep to Year 12. With an enviable reputation of excellence in girls’ education and world class facilities, St Hilda’s School has a long and proud history of outstanding academic achievement, grounded in strong Anglican Christian values.
Selection Criteria:
1. Helpdesk and technical support experience
Demonstrated experience delivering ICT helpdesk support preferably within a school or enterprise environment, with strong diagnostic skills and a dedication to high-quality customer service.
2. Device and endpoint management (Microsoft Intune highly regarded)
Proven experience deploying, configuring, and supporting Windows (10/11), macOS, and iOS platforms, with hands-on experience or working knowledge of endpoint management platforms such as Microsoft Intune (desirable), JAMF, or SCCM.
3. Server and cloud environment awareness
Familiarity with hybrid operating environments, including basic user and device management within Active Directory, Microsoft Entra ID, and Microsoft 365.
4. Audio-visual and technical skills
Practical experience setting up, operating, and troubleshooting classroom AV hardware, sound desks, and presentation systems for events.
5. Communication and interpersonal skills
Highly developed communication skills, with the ability to explain technical concepts clearly to non-technical users and to build positive relationships with staff, students, and external vendors.
6. Alignment with School values and culture
A genuine commitment to working within a faith-based girls’ school environment, with personal conduct that reflects warmth, integrity, and the values and Christian ethos of St Hilda’s.
Why Join St Hilda’s School?
Be part of a passionate values-driven community which embraces collaboration and innovation and supports staff wellbeing and professional growth. We are a community which promotes belonging and connectedness. We offer staff onsite parking, access to Fitness Passport, a comprehensive employee assistance program and professional development opportunities. Enjoy the convenience of an onsite co-located Early Learning Centre at very reasonable rates, providing peace of mind and proximity for staff with young families.
As a prospective member of the St Hilda’s Community, you must be willing to support the Code of Conduct and the stated values and Anglican Ethos of the School.
Application Requirements
Please submit the following:
- A maximum two-page A4 written response (size 12 font) addressing the selection criteria
- A full Curriculum Vitae, including contact details for two professional referees
Applications should be submitted by 8.00am Monday 16 November 2026.
Applications will be reviewed as they are received. St Hilda’s School reserves the right to interview and appoint prior to the closing date. Applicants are encouraged to apply early.
Any questions about the position should be directed to Human Resources on hr@sthildas.qld.edu.au . Applications are to be submitted through the online recruitment platforms and not emailed directly.